As Featured in Business of Home: How Krista + Home Builds Relationships Beyond Install Day

At Krista + Home, we’ve always believed that exceptional design is about more than beautiful spaces—it’s about lasting relationships. That belief was recently highlighted in Business of Home, where our founder, Krista Alterman, shared one of the core philosophies that guides our studio: the relationship doesn’t end when the project does.

In the feature, Krista explains, “I don’t ‘follow up’ with old clients—I stay in their orbit. It’s less customer relationship management, more genuine relationship.” That distinction matters. It speaks to an approach rooted in authenticity, care, and a long-term commitment to the people who trust us with their homes.

In an industry often focused on the final reveal, Krista + Home takes a different view. Install day is not a finish line—it’s a milestone in an ongoing partnership. Our clients’ lives continue to evolve, and their homes should evolve with them. Whether that means sourcing a new piece years later, preparing a home for a new chapter, or simply being a trusted resource when questions arise, we believe great service lives in the moments after the project wraps.

This philosophy is reflected in the way we stay connected with clients long after the last pillow is placed. Through thoughtful, personal touchpoints and concierge-level support, we ensure our clients feel cared for well beyond the scope of a single project. It’s not about automation or checklists—it’s about genuine connection and showing up in meaningful ways.

We’re honored that Business of Home recognized this perspective as part of a broader conversation about what it truly means to serve clients well in today’s design landscape. Our thanks to Business of Home and Aidan W. Taylor for including Krista’s voice in this important discussion.

For us, luxury isn’t just defined by finishes or furnishings—it’s defined by trust, longevity, and the confidence that your design team will be there long after the final reveal. If you’re looking for a studio that values relationships as deeply as results, we’d love to connect.